Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

At the till, entrance or fitting room – ideally right after the purchase.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your store – for example about service, wait times or atmosphere.

Is LANOO suitable for small retail stores?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out what customers do not say after shopping.

With LANOO, retail stores collect honest feedback via QR code – anonymous and login-free. Spot early whether advice, assortment, pricing and atmosphere truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

Start for free View demo

Interactive demo

What LANOO looks like for your retail store

Try the anonymous feedback flow with real questions for retail stores – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample retail store

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.0 / 5

Common themes

AdviceAssortmentAtmosphere

AI summary

This week, customers mentioned most often: advice, assortment and atmosphere.

Improvement ideas

→Align team advice priorities
→Make popular items more visible

Why honest feedback is often missing in retail

No feedback given

Customers rarely say directly when advice, selection or value did not meet expectations.

No return visit

Unhappy customers shop elsewhere – without telling you why.

Blind optimisation

Anonymous feedback reveals early whether advice, waits or assortment need attention.

LANOO makes feedback simple

Place a QR code at till, entrance or fitting room
Customers give anonymous feedback
Spot trends in advice, assortment and service

Example questions – retail store

Feedback categories: Advice · Assortment · Value · Atmosphere

How satisfied were you with the advice?

Did you find what you were looking for?

How was the value for money?

How was the in-store atmosphere?

Is there anything we should improve?

Would you come back?

How LANOO helps – retail store

Improve advice

Understand whether customers feel well served and whether staff are reachable.

Optimise assortment

See whether selection, availability or pricing come up regularly.

Make shopping experience measurable

Clear signals for staff, layout and assortment planning.

Create your first feedback QR code for retail stores.

What customers really think after shopping – without an awkward till conversation.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your store cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

Start for free

Cancel monthly

Start for free for retail store

Related industries

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All industries Feedback Sign Generator Start for free

Create your first feedback QR code for your store.

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