Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

On tables, at the counter or till – ideally right after the drink.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your café – for example about service, wait times or atmosphere.

Is LANOO suitable for small cafés?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out what guests do not say after their coffee.

With LANOO, cafés collect honest feedback via QR code – anonymous and login-free. Spot early whether drinks, service, wait times and atmosphere truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

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Interactive demo

What LANOO looks like for your café

Try the anonymous feedback flow with real questions for cafés – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample café

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.2 / 5

Common themes

DrinksServiceAtmosphere

AI summary

This week, guests mentioned most often: drink quality, service and atmosphere.

Improvement ideas

→Streamline ordering during peak hours
→Prepare popular drinks faster

Why honest feedback is often missing in cafés

Short visits

Guests often stay briefly – and rarely mention when service or quality fell short.

No return visit

Unhappy guests go elsewhere without explaining why.

Issues stay invisible

Anonymous feedback reveals early whether wait times, friendliness or quality need attention.

LANOO makes feedback simple

Place a QR code on tables, counter or till
Guests give anonymous feedback
Spot trends in drinks, service and atmosphere

Example questions – café

Feedback categories: Drinks · Service · Wait time · Atmosphere

How satisfied were you with your drink?

How was the service?

Was the wait time okay?

How was the atmosphere?

Is there anything we should improve?

Would you come back?

How LANOO helps – café

Improve service

See whether guests feel welcome and served promptly.

Optimise quality

Understand whether drinks, snacks or consistency come up regularly.

Make café experience measurable

Clear signals for team and operations instead of gut feeling.

Create your first feedback QR code for cafés.

What guests really think after their coffee – without an awkward counter conversation.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your café cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

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Related industries

restaurant

Honest guest feedback on food, service and atmosphere – directly at the table.

hotel

Guest feedback on rooms, service and breakfast – anonymously during the stay.

All industries Feedback Sign Generator Start for free

Create your first feedback QR code for your café.

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