Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

In the waiting area, after treatment at reception or in the treatment room – discreet and quick.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your physiotherapy practice – for example about service, wait times or atmosphere.

Is LANOO suitable for small physiotherapy practices?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out whether patients are truly satisfied with treatment and care.

With LANOO, physiotherapy practices collect honest feedback via QR code – anonymous and login-free. Spot early whether care, appointments, explanations and treatment truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

Start for free View demo

Interactive demo

What LANOO looks like for your physiotherapy practice

Try the anonymous feedback flow with real questions for physiotherapy practices – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample physiotherapy practice

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.4 / 5

Common themes

CareExplanationAppointments

AI summary

This week, patients mentioned most often: care, explanation and appointment availability.

Improvement ideas

→Standardise exercise explanations
→Simplify appointment booking

Why honest feedback is often missing in physiotherapy

Reluctance to speak up

Patients rarely say directly when explanation, care or scheduling did not work.

Drop-off

Unhappy patients stop treatment or switch practices – without feedback.

Quality stays invisible

Anonymous feedback reveals early whether treatment, communication or organisation is off.

LANOO makes feedback simple

Place a QR code in the waiting area or treatment room
Patients give anonymous feedback
Spot trends in care, appointments and treatment

Example questions – physiotherapy practice

Feedback categories: Care · Explanation · Appointments · Treatment

Do you feel well cared for?

Was the treatment explained clearly?

How satisfied are you with scheduling?

Have you noticed progress?

Is there anything we should improve?

Would you recommend us?

How LANOO helps – physiotherapy practice

Improve care

Understand whether patients find explanation, attention and treatment helpful.

Optimise scheduling

See whether availability or wait times are criticised regularly.

Make treatment experience measurable

Clear signals for therapists and practice operations instead of gut feeling.

Create your first feedback QR code for physiotherapy practices.

Honest patient feedback after treatment – without an awkward conversation.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your physiotherapy practice cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

Start for free

Cancel monthly

Start for free for physiotherapy practice

Related industries

medical practice

Patient feedback on wait times, reception and workflows – anonymously after the visit.

gym

Member feedback on equipment, cleanliness and support – anonymously after training.

All industries Feedback Sign Generator Start for free

Create your first feedback QR code for your physiotherapy practice.

Start for free