Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

In the waiting area, at check-in or when leaving – discreet and without extra effort for patients.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your medical practice – for example about service, wait times or atmosphere.

Is LANOO suitable for small medical practices?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out what patients do not mention after their appointment.

With LANOO, medical practices collect honest feedback via QR code – anonymous, app-free and login-free. Spot early whether reception, wait times, communication and organisation truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

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Interactive demo

What LANOO looks like for your medical practice

Try the anonymous feedback flow with real questions for medical practices – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample medical practice

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.1 / 5

Common themes

Wait timeReceptionInformation

AI summary

This week, patients mentioned most often: wait time, reception and information.

Improvement ideas

→Communicate wait times during peak hours
→Reception training for common questions

Why honest feedback is often missing in medical practices

High threshold

Patients rarely say directly when wait times, reception or workflows fell short.

Practice switch

Unhappy patients change practices without giving you feedback.

Invisible operations

Anonymous feedback reveals early where scheduling, communication or waits need attention.

LANOO makes feedback simple

Place a QR code in the waiting area or at check-in
Patients give anonymous feedback
Spot trends in wait times, reception and workflows

Example questions – medical practice

Feedback categories: Wait time · Reception · Communication · Organisation

How did you find the wait time?

How friendly was reception?

Were you informed clearly?

How organised did the visit feel?

Is there anything we should improve?

Would you recommend the practice?

How LANOO helps – medical practice

Improve waits and workflows

See whether scheduling or organisation are criticised regularly.

Optimise reception and communication

Understand how patients experience reception and information.

Make practice experience measurable

Clear signals for team and operations – without personal confrontation.

Create your first feedback QR code for medical practices.

Honest patient feedback – without an awkward conversation at reception.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your medical practice cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

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Cancel monthly

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Related industries

physiotherapy practice

Patient feedback on care, treatment and appointments – anonymously after the session.

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Create your first feedback QR code for your medical practice.

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