Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

In the waiting area or discreetly after treatment – ideally while the experience is still fresh.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your massage practice – for example about service, wait times or atmosphere.

Is LANOO suitable for small massage practices?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out whether clients leave truly relaxed and satisfied.

With LANOO, massage practices collect honest feedback via QR code – anonymous and login-free. Spot early whether treatment, atmosphere, communication and room quality truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

Start for free View demo

Interactive demo

What LANOO looks like for your massage practice

Try the anonymous feedback flow with real questions for massage practices – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample massage practice

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.5 / 5

Common themes

TreatmentAtmosphereRoom

AI summary

This week, clients mentioned most often: treatment quality, atmosphere and room temperature.

Improvement ideas

→Check room temperature before treatment
→Improve quiet in the waiting area

Why honest feedback is often missing in massage practices

Reluctance to speak up

Clients rarely say directly when pressure, room or atmosphere did not work.

No return visit

Unhappy clients book elsewhere – without feedback.

Experience stays invisible

Anonymous feedback reveals early whether treatment, temperature or calm needs attention.

LANOO makes feedback simple

Place a QR code in the waiting area or after treatment
Clients give anonymous feedback
Spot trends in treatment, atmosphere and service

Example questions – massage practice

Feedback categories: Treatment · Atmosphere · Room · Service

Was the massage pleasant?

Did you feel comfortable during treatment?

How was the atmosphere?

Was the room comfortable?

Is there anything we should improve?

Would you come back?

How LANOO helps – massage practice

Improve treatment

Understand whether pressure, technique and effect work consistently.

Optimise atmosphere

See whether room, temperature or quiet are recurring themes.

Make customer experience measurable

Clear signals for therapists and practice instead of gut feeling.

Create your first feedback QR code for massage practices.

Honest feedback after the massage – without an awkward conversation.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your massage practice cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

Start for free

Cancel monthly

Start for free for massage practice

Related industries

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Patient feedback on care, treatment and appointments – anonymously after the session.

All industries Feedback Sign Generator Start for free

Create your first feedback QR code for your massage practice.

Start for free