Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

In the lobby, guest room, breakfast area or at reception – ideally before check-out.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your hotel – for example about service, wait times or atmosphere.

Is LANOO suitable for small hotels?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out what guests do not tell you at reception.

With LANOO, hotels collect honest feedback via QR code – anonymous and login-free. Spot early whether rooms, service, breakfast and reception truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

Start for free View demo

Interactive demo

What LANOO looks like for your hotel

Try the anonymous feedback flow with real questions for hotels – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample hotel

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.2 / 5

Common themes

RoomBreakfastReception

AI summary

This week, guests mentioned most often: room quality, breakfast and reception.

Improvement ideas

→Expand housekeeping checklist
→Optimise breakfast flow during peak hours

Why honest feedback is often missing in hotels

Polite guests

Guests rarely say directly when rooms, service or breakfast fell short.

No rebooking

Unhappy guests book elsewhere – without explaining why.

Issues discovered too late

Anonymous feedback reveals early whether housekeeping, reception or amenities need attention.

LANOO makes feedback simple

Place a QR code in lobby, room or at reception
Guests give anonymous feedback
Spot trends in service, rooms and breakfast

Example questions – hotel

Feedback categories: Room · Service · Breakfast · Reception

How satisfied were you with your room?

How was the service?

How was breakfast?

How friendly was reception?

Is there anything we should improve?

Would you come back?

How LANOO helps – hotel

Improve service

See whether reception, housekeeping or concierge are praised or criticised regularly.

Optimise room quality

Understand whether cleanliness, amenities or noise are recurring themes.

Make guest experience measurable

Clear signals for team and operations – before bad reviews appear.

Create your first feedback QR code for hotels.

What guests really think about rooms and service – before they leave.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your hotel cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

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Cancel monthly

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Related industries

restaurant

Honest guest feedback on food, service and atmosphere – directly at the table.

café

Guest feedback on drinks, service and atmosphere – anonymously at the table.

All industries Feedback Sign Generator Start for free

Create your first feedback QR code for your hotel.

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