Do customers need an app?

No. Customers scan the QR code with their phone camera and submit feedback directly in the browser.

Where should I place the QR code?

In the waiting area, at pickup or on the invoice – ideally after the repair.

Can I use my own questions?

Yes. Use industry templates or define your own questions for your auto repair shop – for example about service, wait times or atmosphere.

Is LANOO suitable for small auto repair shops?

Absolutely. LANOO is built for local businesses – even with one location and a small team. Setup takes about 2 minutes.

Can I analyse feedback by category?

Yes. Categories like service, wait time or atmosphere are grouped in your dashboard – including trends and AI summaries.

LANOO

Anonymous customer feedback via QR code

Find out whether customers drive away truly satisfied.

With LANOO, auto repair shops collect honest feedback via QR code – anonymous and login-free. Spot early whether communication, wait times, pricing and repair quality truly work.

Set up in 2 minutesNo app requiredNo login for customersCancel monthly

Start for free View demo

Interactive demo

What LANOO looks like for your auto repair shop

Try the anonymous feedback flow with real questions for auto repair shops – and see how the analysis looks in your dashboard.

Customer view

Interactive demo – no data is saved

LANOO

Anonymous feedback

100% anonymous & secure

Share your opinion about Sample auto repair shop

Your honest feedback helps improve the experience for everyone. Fully anonymous – no app and no login.

Dashboard example

Average satisfaction

4.1 / 5

Common themes

CommunicationWait timePricing

AI summary

This week, customers mentioned most often: communication, wait time and price transparency.

Improvement ideas

→Improve status updates during repair
→Explain estimates more clearly

Why honest feedback is often missing in auto repair

Trust barrier

Customers rarely say directly when explanation, cost or repair quality did not convince them.

Silent switch

Unhappy customers change shops without giving feedback.

Quality stays invisible

Anonymous feedback reveals early whether communication, scheduling or work quality is off.

LANOO makes feedback simple

Place a QR code in the waiting area or at pickup
Customers give anonymous feedback
Spot trends in service, communication and quality

Example questions – auto repair shop

Feedback categories: Communication · Wait time · Pricing · Repair quality

Were you well informed about the repair?

How was the wait time?

Was the price understandable?

Are you satisfied with the repair?

Is there anything we should improve?

Would you come back?

How LANOO helps – auto repair shop

Improve communication

Understand whether customers find estimates and explanations transparent.

Optimise workflows

See whether wait times or scheduling are criticised regularly.

Make service quality measurable

Clear signals for workshop and front desk instead of gut feeling.

Create your first feedback QR code for auto repair shops.

Honest feedback after the repair – without an awkward counter conversation.

Create your first feedback QR code

How it works

Place your QR code

Print your LANOO sign and place it where customers have a moment to respond.

Customers give anonymous feedback

No app, no login and no names – done in under 30 seconds.

Spot trends and issues early

Your dashboard shows themes, patterns and clear improvement ideas.

Frequently asked questions

Yes. LANOO does not store customer names, phone numbers or email addresses. Feedback from your auto repair shop cannot be traced back to an individual.

One price. Everything included.

7-day free trial – then €19.90 per month.

LANOO

€19.90 / month

Unlimited anonymous feedback
All locations & comparisons
Dashboard, trends & AI summaries
Custom feedback questions & QR codes

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Cancel monthly

Start for free for auto repair shop

Related industries

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Create your first feedback QR code for your auto repair shop.

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